Refund policy
At Luxury Pen Emporium, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Refund Policy below to understand how returns and refunds work.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The item must be returned within 30 days of the delivery date.
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
The following items are not eligible for refunds:
Personalized or engraved items (unless defective or incorrect due to our error).
Items damaged due to misuse or improper care.
Items not purchased directly from Luxury Pen Emporium.
3. How to Initiate a Return
To request a refund, follow these steps:
Contact our customer service team at [email protected] to initiate the return process.
Provide your order number, the reason for the return, and any relevant photos (if applicable).
Once your return request is approved, you will receive instructions on how to return the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
We recommend using a trackable shipping method to ensure the item reaches us safely.
Luxury Pen Emporium is not responsible for items lost or damaged during return shipping.
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
6. Exchanges
If you would like to exchange an item, please contact us at [email protected].
Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Provide photos of the damaged item and packaging.
We will either issue a replacement or a full refund, including return shipping costs.
8. Cancellations
If you need to cancel an order, contact us immediately.
Orders that have already been shipped cannot be canceled but may be returned for a refund upon receipt.
9. Contact Us
If you have any questions about our Refund Policy, please reach out:
📧 Email: [email protected]
📞 Phone: +1 (555) 123-4567
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. Thank you for choosing Luxury Pen Emporium!